Concierge+

Masimo's Premier Service Plan

Concierge+ is a comprehensive service plan that supports Masimo’s automation platform. Concierge+ pairs bedside device and IT systems coverage with clinical and technical support to maximize your efficiency and confidence, providing:

  • The latest features and enhancements through continual software updates
  • Peak equipment functionality through hardware warranties and service
  • Optimal deployment of systems through project management and training

Concierge+ Features

 

Bedside Device Coverage

Masimo - Illustration of umbrella with red top
  • Bedside device hardware warranty and repair
  • Battery replacement
  • Accidental damage
  • Fluid intrusion
  • Performance verification
  • Device repair and replacement

IT Systems Coverage

Masimo - Illustration of computer with Root
  • Masimo systems hardware warranty and repair
  • Masimo bedside device software updates
  • Server software maintenance and updates
  • Desktop software maintenance and updates
  • Mobile application software maintenance and updates
  • EMR interface software maintenance
  • Third-party device driver maintenance
  • Iris? Device Management System for Masimo bedside devices

Clinical and Technical Support

Masimo - Illustration screw driver and red wrench
  • Phone support
  • Remote VPN support
  • On-site technical support
  • On-site clinical training
  • Installation and project management services

Learn More About Masimo Technical Services

 

RESOURCES

 

Masimo - Product Information, Concierge+

Product Information

PLCO-003396/PLM-12143A-1119
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